Returns & Refunds Policy
At Sunshine Worm Farm, we're committed to your complete satisfaction. We stand behind the quality of our products and want you to feel confident in every purchase. Here's how we make it right.
Your satisfaction is our top priority. Whether you're a seasoned gardener or just starting your vermicomposting journey, we're here to ensure you have the best experience possible. If something isn't right, we'll make it right—that's our promise.
We guarantee that your worms will arrive alive and healthy. If they don't, we'll replace them at no cost or issue a full refund. It's that simple.
What We Cover
- •Worms arriving dead or in poor condition
- •Damage to packaging during shipping
- •Free replacement worms shipped immediately
What We Don't Cover
- •Deaths occurring more than 2 days after delivery (this indicates improper care or environmental conditions)
- •Returns due to customer error in setup or maintenance
- •Worms that die due to extreme temperatures during shipping (rare, but beyond our control)
How to Request a Replacement
- 1.Contact us within 24 hours of delivery at (352) 842-3232 or [email protected]
- 2.Provide photos of the packaging and worm condition
- 3.We'll ship replacement worms immediately at no cost
Return Window: No Returns Accepted
Because worm castings and worm compost tea are living, perishable products that begin to degrade immediately after harvest, we do not accept returns on these items. However, we stand behind the quality of our products!
What We Guarantee
- ✓All castings and tea are fresh and carefully packaged
- ✓Products arrive in excellent condition
- ✓If your shipment arrives damaged or in poor condition, we'll replace it at no cost
Damage or Quality Issues
If you receive castings or tea that are damaged, contaminated, or don't meet our quality standards:
- 1.Contact us within 24 hours of delivery with photos
- 2.We'll send a replacement shipment immediately at no cost
- 3.No return shipment necessary
Return Window: 30 Days from Purchase
Kits must be unused and in original packaging. Once used, kits cannot be returned.
What We Cover
- •Defective or damaged kits
- •Missing components
- •Kits that don't function as described
How to Request a Return
- 1.Contact us within 30 days of delivery
- 2.Provide photos of the kit and packaging
- 3.Obtain a return authorization number (RMA)
- 4.Ship the kit back in original packaging
- 5.Refund processed within 5-7 business days of receiving the return
We want your subscription experience to be flexible and hassle-free. You have complete control over your recurring orders.
Subscription Management
- •Cancel anytime with no penalty
- •Skip or pause individual shipments
- •Modify frequency or quantity anytime
- •Damaged shipments replaced at no cost
How to Manage Your Subscription
- 1.Log into your account at sunshinewormfarm.com
- 2.Navigate to "My Subscriptions"
- 3.Pause, skip, or cancel anytime
- 4.Contact support for assistance: (352) 842-3232
Return Shipping
- •Defective items: We provide prepaid return label
- •Change of mind: Customer pays return shipping
- •Recommended: USPS Priority or UPS Ground
Refund Timeline
- •Processing: 5-7 business days after receipt
- •Method: Original payment method
- •Bank processing: 3-5 additional business days
If you have any questions about our returns policy or need assistance with a return, please don't hesitate to reach out. We're here to help!
Last Updated: March 1, 2026